Frequently Asked Questions
Welcome to the OnlyHats FAQ page. Whether you are new to OnlyHats or a longtime enthusiast, we have gathered answers to some of the most common questions about our products, ordering process, and policies. If you need further assistance, please feel free to reach out through the contact options available on onlyhatsstore.com.
About Our Products
1. What is OnlyHats?
OnlyHats is a curated destination dedicated to premium headwear, with a sharp focus on the iconic OnlyHats brand. We specialize in offering an authentic selection of OnlyHats products, ranging from classic styles to seasonal releases. Our mission is to provide enthusiasts and first-time buyers alike with genuine products and a seamless shopping experience.
2. Are OnlyHats products authentic?
Yes. Every product sold on onlyhatsstore.com is 100% authentic. We source directly from authorized distributors and verified suppliers to ensure that you receive only genuine OnlyHats headwear.
3. What styles of OnlyHats do you carry?
Our collection includes a wide range of OnlyHats styles, including the iconic 504, the Bermuda, flat caps, wool cashmere options, cotton twill berets, and limited-edition releases. We aim to offer both timeless classics and new arrivals to suit different tastes and occasions.
4. How do I choose the right size?
Sizing can vary slightly depending on the style and material. We recommend referring to the size guide available on each product page. If you are between sizes or unsure, we are happy to help—simply contact us through the information on onlyhatsstore.com.
Ordering & Payment
5. How do I place an order?
Placing an order is simple. Browse our collection on onlyhatsstore.com, select the item you like, choose your size and color, and click “Add to Cart.” When you are ready, proceed to checkout, provide the required information, and confirm your purchase. You will receive an order confirmation email shortly afterward.
6. What payment methods do you accept?
We accept major credit cards and other secure payment methods as displayed at checkout. All transactions are processed securely to protect your information.
7. Can I change or cancel my order after it has been placed?
We process orders quickly to ensure prompt fulfillment. If you need to modify or cancel your order, please contact us as soon as possible. Once an order has been processed for shipment, changes may no longer be possible.
Shipping & Delivery
8. Where do you ship?
We ship to a wide range of locations, including addresses within the continental United States, Alaska, Hawaii, U.S. territories, and many international destinations. We also accommodate APO and FPO military addresses using appropriate carriers.
9. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to monitor the progress of your delivery through the carrier’s website.
10. What if my package is lost or damaged?
We take great care in packaging your OnlyHats order. However, after a package has been handed over to the carrier, any delays, damage, or loss become the responsibility of the carrier. If you encounter any issues, please refer to the tracking details and contact the carrier directly. We are also available to assist you through the contact methods on onlyhatsstore.com.
Returns & Exchanges
11. What is your return policy?
We want you to be completely satisfied with your purchase. If you need to return an item, please review the return instructions provided on our website. Return eligibility and guidelines are outlined there to ensure a smooth process.
12. Can I exchange an item?
Yes, exchanges are handled through our returns process. If you wish to exchange an item for a different size or style, please follow the return procedure and place a new order for the desired item to ensure availability.
Security & Privacy
13. Is it safe to use my credit card on onlyhatsstore.com?
Absolutely. We take security seriously. Our website uses encryption technology to protect your personal and payment information during transmission. We also employ fraud prevention measures to safeguard your transaction.
14. How is my personal information used?
We respect your privacy. Any personal information collected is used to process your orders, communicate with you, and improve your shopping experience. We do not sell your personal data to unaffiliated third parties. For more details, please review our Privacy Policy on onlyhatsstore.com.
Account & Support
15. Do I need to create an account to place an order?
Creating an account is not required, but it does offer benefits such as faster checkout, order tracking, and access to your purchase history. You may also check out as a guest if you prefer.
16. How do I contact customer support?
If you have any questions that are not answered here, please visit onlyhatsstore.com and use the contact options available. Our team is here to help with any inquiries regarding products, orders, or general assistance.